Our Documents

Privacy Policy

Your privacy is important to us.


The Core Studio Pty Ltd (“The Core Studio”) is a specialized agency that focuses on websites and applications. As part of our service offerings to our clients, we gather personal information from individuals. This document outlines the methods and procedures by which The Core Studio acquires, retains, utilizes, and shares this personal information.

The Core Studio will make a good faith effort to deal with such Personal Information in accordance with this privacy policy and the principles in the Privacy Act.

Types of information collected

The Core Studio may collect the following types of Personal Information about Individuals by way of its own Services or Services provided to a Client:

  • names;
  • addresses;
  • information posted on Interfaces;
  • photographs;
  • health information;
  • email addresses;
  • telephone numbers;
  • dates of birth;
  • credit card information;
  • banking details;
  • computer device information;
  • location information; and
  • IP addresses
  • browsing data

Sensitive information

While working with our clients, The Core Studio may be required to collect sensitive information about Individuals, including information about the health of Individuals. Information collected by The Core Studio may include Individuals' weight, pregnancy status, as well as any other sensitive and health information collected by The Core Studio.

How information is collected

The Core Studio may collect Personal Information about Individuals:

  • from customer surveys and competitions;
  • from The Core Studio's website;
  • from recruitment agencies and websites;
  • from social media such LinkedIn and Twitter
  • from a Client database or website;
  • from Interfaces;
  • from any other digital infrastructure operated and maintained by The Core Studio on behalf of a Client;
  • from applications developed by The Core Studio or operated by The Core Studio;
  • from Individuals' communications with The Core Studio; and
  • through automated analysis of Individuals' use of The Core Studio’s and Clients' Services.

How information is held and secured

The Core Studio may hold Personal Information using digital storage methods.

The Core Studio ensures that Personal Information is protected from unauthorized access by industry-standard data security techniques including firewalls, client authentication, SSL, and passwords.

Deletion of Personal Information

The Core Studio deletes Personal Information when:

  • it is determined by The Core Studio or a Client that the Personal Information is no longer needed; or
  • Individuals request its deletion and it is reasonable to comply.

What information is used for

The Core Studio may collect, use, hold, and disclose Personal Information on its own behalf or on behalf of Clients in order to:

  • facilitate the day-to-day functioning of websites and organizations;
  • enable Individuals to use Interfaces;
  • perform analysis of the typical use of The Core Studio's services;
  • assist in the performance of the "primary purpose" of The Core Studio's business or the "primary purpose" of a Client's business;
  • communicate with Individuals;
  • run contests or other promotional activities;
  • comply with the law;
  • enforce agreements with third parties; and
  • process payments.

Disclosures of information

The Core Studio may disclose Personal Information to:

  • The Core Studio employees;
  • Organizations using The Core Studio's services;
  • Professional advisors;
  • Third-party service providers;
  • Payment systems operators;
  • Business partners;
  • Regulatory bodies;
  • Analytics companies such as Google Analytics;
  • Storage companies; and
  • Courts of law.

Disclosing information outside Australia

The Core Studio may disclose Personal information to employees or third-party contractors outside of Australia. The Core Studio may also disclose Personal Information to digital infrastructure and cloud storage. By using the Services, Individuals consent to the disclosure of their Personal Information to overseas recipients.

The Core Studio will make a good faith effort to ensure that overseas recipients deal with Personal Information in a way that is consistent with the Australian Privacy Principles and the Privacy Act, but Individuals will not have the same rights in relation to overseas recipients who handle their information as they would with Australian recipients.

Cookie Policy

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a site and allow a site to recognize your device. Cookies do a lot of different jobs, including creating an improved and more personalized experience.

Blocking cookies; If you do not wish to receive cookies from our website, you can change your browser options to block cookies or alternatively, notify you when you receive a cookie so that you may accept or refuse it upon notice. Visitors should note that deleting and blocking cookies will have an impact on your user experience as certain features of the site may no longer work.

Privacy contact

Questions or complaints from Individuals relating to The Core Studio’s use of Personal Information should be directed to The Core Studio’s privacy officer. The Core Studio's privacy officer is Sarah Still, contactable on privacy@core.studio.

If you contact The Core Studio, we will respond within 10 days.

The Core Studio’s privacy officer will make a reasonable effort to address complaints or questions of Individuals, and where the privacy officer is unable to do so, the privacy officer will attempt to explain why it is unable to do so.

Accessing information

Under Australian privacy law, Individuals have the right to contact The Core Studio to modify or obtain any of their Personal Information which is held by The Core Studio.